Refund policy

RETURN & REFUND POLICY — MAISONSOFA
Last updated: April 23, 2026

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OVERVIEW
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We want you to love your MaisonSofa purchase. If something isn't right, we're here to help. Please read this policy carefully before placing your order.

To initiate a return or for any questions, contact us at: contact@maisonsofa.com

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30-DAY RETURN POLICY
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You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:
- In the same condition as received — unused and undamaged
- In its original packaging
- Accompanied by your receipt or proof of purchase

To start a return, contact us at contact@maisonsofa.com. We will send you a return authorization and instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

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DAMAGES AND ISSUES
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Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us within 5 business days of delivery at contact@maisonsofa.com with:
- Your order number
- A description of the issue
- Clear photographs of the damage or defect

We will evaluate the issue and work to make it right — at no additional cost to you.

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NON-RETURNABLE ITEMS
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The following items cannot be returned:
- Items not in their original condition or with visible signs of use
- Items returned without prior authorization
- Sale items and gift cards

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EXCHANGES
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The fastest way to get the item you want is to return your eligible item and, once the return is accepted, place a new order separately. Contact us at contact@maisonsofa.com to start the process.

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RETURN SHIPPING COSTS
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- If the item is defective, damaged, or incorrect: MaisonSofa covers return shipping costs.
- For all other eligible returns: the customer is responsible for return shipping costs.

Given the size and weight of furniture items, we recommend using a tracked and insured shipping service. MaisonSofa is not responsible for items lost or damaged during return transit.

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REFUNDS
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Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@maisonsofa.com.

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CONTACT
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MaisonSofa (operated by BENETFILS LLC)
Email: contact@maisonsofa.com
Address: 539 W. Commerce St, Dallas, Texas 75208, USA

We aim to respond to all inquiries within 2 business days.